Shipping policy
1. When will I receive my goods?
All orders will be shipped from our warehouse within 24 hours of placement. Delivery will take 3-5 business days after shipment, depending on the courier company's delivery schedule and the delivery address.
2. How do I track my order?
A tracking number will be provided in your shipping confirmation email. You can use this number to track your order on www.17track.net.
3. What are your shipping costs?
We offer free shipping to all destinations in Australia.
If you need to modify or cancel your order, please contact us immediately. Please note that shipped orders cannot be cancelled. Email: x.follow.19@gmail.com
If you order multiple items, your order may be split into multiple packages, each with a different tracking number. If you ultimately fail to receive your package due to logistical reasons, we will cover all losses, and you will receive a full refund.
If your package has not been delivered within 15 business days of shipment, please contact our customer service team for reshipment or a refund.
If your item is damaged, lost, or the wrong item was sent, please contact us via email within 48 hours of delivery. Once your claim is submitted and approved, we will assist you in resolving the issue. Unfortunately, we currently cannot offer international reshipment or exchange services.